Refund Policy

The short version

If a course didn’t work out and you haven’t completed it, we’ll refund it within 30 days of purchase — no forms, no hassle. Once a completion certificate has been issued, the course has done its job and can’t be refunded.

Eligibility

• Full refund: request within 30 days of purchase, provided you have not completed the course and no certificate of completion has been issued.
• Not refundable: courses you have completed, certificates already issued, and hours already reported to a state licensing board — once credit is reported, the service cannot be undone.
• Duplicate purchases (buying the same course twice by mistake) are always refunded — just tell us.
• Wrong course for your license: if you purchased a course that does not satisfy your state or license type and you have not completed it, we will refund it or swap it for the right one — your choice.

How to request one

Email contact@tradesce.com from the address on your account (or call (833) 558-7233) with the course name and order date. Approved refunds go back to the original payment method, typically within 5–10 business days depending on your bank.

State-specific rules

A few licensing boards impose their own refund or cancellation rules on approved providers. Where a board’s rule for your course is more generous than this policy, the board’s rule applies.

If something is wrong on our end

If a technical problem on our platform prevents you from completing a course you paid for, and our support team can’t resolve it within a reasonable time, we will refund the purchase in full regardless of the 30-day window.